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DocumentMS

Customers

Document management case studies

Each case study records what a customer replaced, how they structured folders, metadata and retention rules, which approval workflows they configured, and what changed afterwards. We publish named customers and quantified outcomes only where we hold written approval for both.

Customer stories

No published stories yet

Rather than fill this page with invented customers or unattributed figures, it stays empty until stories are approved for publication. If you are evaluating us and want to speak to an existing customer, ask — we will arrange a reference call, which is worth more than a case study anyway.

Our standard

What a story here will and will not contain

Worth stating, because most vendor case studies are written to be quoted rather than to be useful.

Happy to be a reference?

What we will publish

  • The organisation by name, with written permission on file
  • What they were using before, and specifically what was not working
  • How the taxonomy, mandatory metadata and retention rules were structured
  • Figures the customer has verified, with the basis of measurement stated
  • What was harder than expected — a migration with no difficulties did not happen

What we will not

  • Percentages nobody can trace to a measurement
  • Logos used without written permission
  • Quotes assembled from paraphrase rather than approved verbatim
  • Stories that omit the parts that went badly
Ask us for a reference call. We would rather you heard the unedited version, including the parts a case study would leave out.