Legal
DocumentMS terms of service
These terms govern your subscription to DocumentMS: what each party commits to, how billing and renewal work, what constitutes acceptable use, the availability commitment we offer, how liability is allocated between us, what happens if either side breaches, and how you get your documents back when a subscription ends.
The commercial terms that matter most
- Subscription and renewal
- Monthly billing is genuinely month-to-month: cancel at any time before the next billing date and the subscription ends at the end of the period already paid for. Annual billing carries a twelve-month minimum term and renews for a further twelve months unless either party gives 30 days’ written notice before the renewal date. We send a renewal reminder 60 days ahead, so the notice window never opens without warning.
- Fees and increases
- Fees are fixed for the whole of a subscription term. At renewal an increase is capped at 7% or the published consumer price index, whichever is higher, and we give 60 days’ notice of it. Users added mid-term are charged pro rata for the remainder of the term at the same per-user rate; users removed mid-term reduce the count at the next renewal rather than generating a refund.
- Acceptable use
- The service must not be used to store unlawful material, to infringe intellectual property, or to attempt to compromise the service or other tenants. Security research conducted within a published disclosure policy is not a breach.
- Availability
- We commit to 99.9% availability measured monthly, excluding maintenance announced at least 5 days ahead and capped at 4 hours per month outside business hours. Where we miss it, service credits apply against the following month: 10% of the monthly fee below 99.9%, 25% below 99.0%, and 50% below 95.0%. Credits are requested within 30 days of the affected month and are the contractual remedy for downtime.
- Your data
- Documents and data you place in the service remain yours. We process them only to provide the service and on your instructions, as set out in the data processing addendum.
- Export and deletion on termination
- Your tenant stays available for export for 90 days after termination. Export returns documents in their original formats with the folder structure intact, and metadata, version history and the audit trail as CSV and JSON. Nothing is held back for non-payment of disputed sums. 30 days after the export window closes, tenant data is deleted from live systems, and from backups within a further 35 days as those backups age out.
- Liability
- Each party’s aggregate liability is capped at the fees paid or payable in the 12 months before the claim. Neither party is liable for indirect or consequential loss, or for loss of profit, revenue or anticipated savings. Nothing caps or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Our data protection indemnity sits outside the cap, because a cap on it is the point enterprise procurement most often refuses.
- Suspension
- We suspend for non-payment only after an invoice is 30 days overdue and we have given 14 days’ written notice, and for unlawful use or an active threat to the service immediately, with notice given as soon as practicable. Export access is preserved throughout a suspension: we will restrict use of the service, never your ability to retrieve your own documents.
How these terms relate to other documents
The terms of service, the data processing addendum and any order form or negotiated agreement form one contract. Where they conflict, a signed negotiated agreement prevails, then the order form, then the data processing addendum, then these terms. Stating the order of precedence is what stops a contractual argument starting.
We give 30 days’ notice of any change to these terms, by email to your named administrators and by updating the effective date above. For customers on an annual term, the terms in force at the start of the term apply for the whole of it — a change takes effect at your next renewal, not mid-term. For monthly customers, continued use after the 30 days constitutes acceptance, and you may cancel within that window if you do not accept.
Última revisão: 2026-07-15